A considerable number of organisations support their IT systems with staff who have other business responsibilities. Therefore, IT Support is a part time or ad hoc activity. Our VPO service has been designed to address this requirement by providing highly skilled specialists on a scheduled basis to deliver onsite IT support and administration tasks. The service also provides access to higher level skilled IT consultants to undertake specific project related tasks.
The VPO Service includes:
- The provision of Engineers who will, through their previous experience and availability be able to "hit the ground running" delivering real value.
- A highly flexible solution, which will provide Customers with resources, who will address your needs today and beyond as required.
- Finding the right person for the job. BT will ensure that the Customer's requirements are met.
The skill sets that BT's VPO engineers can provide include the following:
- Network administration
- Server support
- Desktop support
- Pro-active systems support
- Application Support
- Hardare support
- On-site Helpdesk operations
- On-site Call logging and Management
- Adhoc End User Training
- Escalation to 3rd Party Support