Within this core service there are four key offering available:

IT support Help Desk services

Rapid response to issues can ensure increased productivity and effectiveness. Our Help Desk services provide a single point of contact and accountability with guaranteed escalation and proactive call management. Our Help Desk Specialists can remotely diagnose IT issues in real-time with the user by utilising advanced remote management facilities.  Analysis of call patterns can also provide valuable input to customer training needs.

Remote IT Infrastructure Manged Services

The management of IT Infrastructure & Application  Services  are delivered by a dedicated team of skilled professionals remotely from our Management Control Centre in Belfast. The expertise and experience of our team is complemented by the use of advanced system and network monitoring and management tools. These monitoring and management tools such as BMC Patrol enable a proactive approach to service delivery.

Our Remote services have been developed from years of experience in designing bulletproof IT operations based on ITIL. Highly trained, dedicated, operational staff will constantly manage your IT infrastructures, however complex, by connecting directly to your servers. We can then deal with alerts received by our central BMC Patrol System.

Potential problems can be identified early and the necessary corrective actions can be rapidly taken - before the problems develop to a point where they would effect system operation.  

Benefits of Remote Systems Management

• Outstanding service performance
• Early warning- controllable response to accidents
• Protection against incidents impacting on visible service to users/customers
• Less downtime
• Cost-effectiveness - you can focus resources on higher value activities

Guardian Angel - Quality Of Service Monitoring Solution

GuardianAngel, a Web-based service hosted by B.I.C. Systems, provides entry-level service level performance and availability monitoring for servers, software applications and network devices. The offering provides remote monitoring, notification and repporting across customers' servers, networks and application infrastructures with telephone based technical support. Because it is a Web-based service, GuardianAngel is self-provisioning, easy to use, easy to implement and inexpensive to operate.

Visit the Guardian Angel page to the left for more information.

ISP Services

Many organisations are recognising the benefits of reduced cost, improved security, increased availability/reliability and improved service levels by transferring nominated applications to a hosting partner.  These can include applications that are ‘utility' in nature, such as mail, messaging and collaborative computing services based on Microsoft Exchange and Lotus Notes right through to web based applications. We currently host applications from our Belfast Datacentre for over 50 organisations across the UK and Ireland on Windows .Net and Windows 2000 Server.