GuardianAngel, a Web-based service hosted by BT, provides entry-level service level performance and availability monitoring for servers, software applications and network devices. The offering provides remote monitoring, notification and repporting across customers' servers, networks and application infrastructures with telephone based technical support. Because it is a Web-based service, GuardianAngel is self-provisioning, easy to use, easy to implement and inexpensive to operate.
BT GuardianAngel Service - Key benefits
- Reduces downtime of infrastructure components through the identification of problems before they become issues
- Provides performance and availability metrics in terms of business services
- Enables customers to set service level objectives to determine quality of service (QoS)
- Enables customers to set performance thresholds for alarms and warnings
- Sends real-time alerts to specified contacts when thresholds are exceeded
- Offers a simple and safe way to collect data via remote monitoring
- Provides online configuration and reporting using a Web browser and Internet connection
- Requires no customer capital expenditure on hardware or software tools or components
- Provides a telephone-based technical support service
The GuardianAngel service hosted by BT enables an IT department to meet user requirements. No software needs to be installed on customers' production servers and easy-to-use templates enable IT departments to customize systems management parameters to meet individual customer SLAs. Customers can view how applications are performing and determine whether service level objectives are being met.